FAQs
Does Trek offer free shipping?
Trek Bikes offers free shipping on all orders over $49. All orders shipped to a retailer for pickup also qualify for free standard shipping. Otherwise, orders under $49 will incur an $8.99 shipping fee. All deliveries are generally made in three to five business days. Expedited shipping is available for $19.99 or overnight for $34.99.
What is BCycle?
BCycle is a bike share program started by Trek Bikes. The program is available in select states only including California, Wyoming, Colorado, Texas, Pennsylvania, Wisconsin, and more. You can learn more about BCycle via their website.
Can I buy pre-owned bikes from Trek Bikes?
Yes, Trek sells an extensive range of pre-owned products, covering e-bikes, mountain & road bikes, city bikes, and kids bikes. You'll find significant discounts versus new prices, plus pre-owned stock is regularly reduced in sales, meaning you can expect up to $3000 off selected models. Note that pre-owned bikes will incur a flat shipping fee of $90 per bike.
What is the Trek Bikes return policy?
Gear and bikes purchased at Trek can be returned within the first 30 days of purchase. Items will be taken without any additional charges or hassle. In-store purchases are subject to individual retailer restrictions. In all instances, the returned items require proof of purchase.
How do I contact Trek Bikes customer service?
Trek Bikes is available via phone, chat, or through social networks. To reach Trek headquarters, you can call (800)-585-8735 Mondays through Fridays from 10am to 6pm. Online chat is available Mondays through Fridays from 8am to 7pm. Trek also encourages DMs through Instagram, Facebook, or Twitter.
Hints and tips
Shop Trek Bikes sales & clearance: Trek Bike sales can be found throughout the year, especially during seasonal events such as Christmas & Black Friday. We've previously seen as much as $1200 off select products. You can can shop by different areas including apparel, gear & accessories, bikes and other items.
Browse factory overstock: Trek offers huge discounts on excess inventory, with up to 60% off the usual prices of tires, wheels water bottles cages, grip sets, and more. Make sure to check this section of the site to see which products you can snap up for less.
Make the most of free shipping: Trek Bikes offers free shipping on all orders worth $49 or more, letting you save on extra fees when you pass a minimum spend. If you find yourself under, add some accessories on to make sure you're saving on those costs.
Sign up for the Trek Bike newsletter: Trek Bikes will e-mail you exclusive promotions and sales info when you sign up for their newsletter. To sign up, just browse to the bottom of their homepage and enter your e-mail. New sign-ups also receive a one-off discount code for 10% off your next parts & accessories order.
Make the most of online resources: Trek also features a range of online resources to help you make the most of your products, including manuals & user guides, info on bike basics & safety, bike sizing & fit guides, and a suspension calculator to help you work out the right suspension settings for you. Check these out to get some extra mileage for your purchase no matter what your level of expertize.
How to use Trek Bikes promo codes
1. Find one of our Trek Bikes promo codes you want to use and click "Get Code" to reveal it.
2. Copy the code and head to the Trek Bikes website to start shopping.
3. After adding an item(s) to your shopping cart, proceed to the checkout stage. Here you'll see a field labeled "Enter Promo Code."
4. Click the field and manually enter your Trek Bikes coupon. After entering, hit the "Apply" button and your coupon will be activated.
5. Proceed through the rest of the checkout process as normal to place your order.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
