FAQs
Does Microsoft offer free shipping?
Microsoft offers free 2 or 3 day shipping on most products. Express shipping is also available for an additional $16.99 fee. In addition, Microsoft also offers free returns on almost any product as long as its in like-new condition and still in its original packaging. (You have up to 30 days for most devices or up to 60 days for Surface devices).
Can I get a Microsoft student discount?
Microsoft offers a 10% student discount on select devices, including the Surface. In addition, students, parents, and educators can get Office 365 for free. You can browse Microsoft's student deals on their website, or see How to get a Microsoft Student Discount right here on Tom's Guide.
What is Microsoft Rewards?
Microsoft Rewards is the tech giants' reward scheme, giving customers perks for shopping, gaming and browsing with Microsoft products. You'll earn points for shopping through the Windows & Xbox Stores, browsing using Microsoft Edge or Bing, or playing Xbox games. Points can then be exchanged for gift cards which you can redeem for savings on your Microsoft orders.
Does Microsoft accept returns?
Yes, Microsoft will accept returns of some products. The returns period will vary from product to product, with different policies to cover hardware, software & subscriptions to services. For example, the returns period on physical products such as hardware is 60 days. To request a refund, log in to your Microsoft account and navigate to your Order History, then select 'Request A Refund' next to the product in question.
How do I contact Microsoft?
Getting in touch with Microsoft is best done through their Contact Us page, where you'll be asked to select an area of their business you need support with. By choosing from the available options, you'll be guided to support articles or a way to get in touch with their team as appropriate. You can also use the Live Chat feature by signing in to your Microsoft account, or message the support team on Twitter.
Hints and Tips
Watch for Microsoft sales: Microsoft is renowned for its sales. The Microsoft Store offers sales on practically all devices & digital products it sells. This includes Xbox games, monitors, laptops, tablets, headphones, and more. You can find up to 40% off selected products by tuning in to the latest promotions.
Trade-in your old device: Microsoft lets you trade in your old device for credit you can use toward the purchase of a new device. You can trade-in your laptop, tablet, smartphone, or game console. You can check your trade-in value at the Microsoft website.
Shop Microsoft refurbished devices: Consumers can save big by purchasing renewed devices directly from the Microsoft Store. The devices are restored to like new condition and are covered by a 1-year warranty. You can shop all refurbished items via the Microsoft website.
Shop for new devices after the Microsoft Event: All the newest models in the Microsoft range are usually announced at the annual Microsoft event. Keep an eye out for this event, as the announcement of new models tends to mean the price of older ones drop.
Join Microsoft Rewards: Sign up for Microsoft Rewards for free, and you'll earn points for every purchase you make, as well as for using Microsoft browsers and even playing Xbox games. Once you have enough points, you can redeem them as gift cards to use in the Microsoft store.
Use a Microsoft student discount: Students can get 10% off their orders of selected devices such as the Microsoft Surface tablet, plus Office 365 for free, when you verify your student status.
How to use Microsoft promo codes
1. Choose the Microsoft promo code you'd like to redeem.
2. Click 'Get Code' to reveal your unique discount code.
3. Copy it for later, then head to the Microsoft website to start shopping.
4. Add all the products you'd like to purchase to your basket.
5. When you're ready to pay, head to the checkout.
6. Paste your Microsoft promo code into the box marked 'Promo Code'
7. Click 'Apply' and your order total will change to reflect your savings.
8. Place your order and enjoy your savings.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
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Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
